Welcome to our customer services guide.

We aim to give 100% satisfaction both in the quality of our products and service. We hope that any questions you might have can be answered by following the links, but if not please get in touch.

If you have a question, please check our frequently asked questions section. If you don't find an answer there and have a problem with your order or our site, or a query relating to a product or purchase, our friendly customer service staff are there to help.

Just use our contact form to send an email or call:

0845 458 7405
Monday to Friday – 8am until 8pm
Saturday – 10am until 4pm
Sunday – 11am until 4pm

The Marvellous Group is a company registered in England No 1493031 Registered Office: Regina House, 124 Finchley Road, London, NW3 5JS

our guarantee

We are sure that you will be delighted with your purchase. If you are not completely satisfied, you may return your goods within 28 days together with your receipt for an exchange or full refund. If you do not have the receipt, we will give you an exchange or credit note at the current selling price. Any returns must be in a saleable condition. This does not affect your statutory rights.

order with confidence

We have taken great care to set up this site on a secure server, so you can send us your payment details in complete confidence. If, however, you would prefer to order over the telephone, please call our order line on 0845 458 7407 with the details of the items you would like to order.

For more information about the measures we undertake to protect your online security, please click here.

methods of payment

We accept Visa, Mastercard, Switch and Maestro. We will not charge your card until your order is despatched, except for personalised or direct despatch items which will be charged shortly after you order.

• We accept cheques, postal orders and Blooming Marvellous vouchers by post only. Cheques should be made payable to The Marvellous Group. Please put your name and address on the back. You should allow seven days for your cheque to clear.
• All payments must be in pounds sterling.
• All overseas orders must be paid by credit card.
• Orders from outside the EU, Channel Islands and BFPO are not subject to VAT.

receipt of order confirmation

We will always send you an email acknowledging successful receipt of your order. We have a legal obligation to provide you with an electronic receipt for your transaction which you may want to file or print out to keep for future reference.
                          
The receipt of order acknowledgment will include details of your order, including your chosen delivery address. It is subject to stock availability and does not constitute a binding contract.

For more information about our data policy regarding the use of email, please click here.

exchanges & returns

We are sure that you will be delighted with your purchase. If you are not completely satisfied, you may return your goods within 28 days together with your receipt for an exchange or full refund.

If you do not have the receipt, we will give you an exchange or credit note at the current selling price. Any returns must be in a saleable condition. This does not affect your statutory rights.

Please complete the refunds and exchanges form on the back of the Dispatch Note supplied with your delivery. Then return it with your clothes (unworn) or nursery products within 28 days for a full refund or exchange as required.

• We can only take responsibility for returns which are received at our warehouse. For your own protection you should obtain a Proof of Posting from the Post Office so that you can claim from them for any lost parcel.
• We do not refund postage and packaging, or the cost of returns postage except where the return is the result of our own error.
• Please note all mail order and internet purchases must be returned to our mail order address and cannot be returned to our shops.
• Personalised items cannot be returned unless faulty.

delivery information

• We will despatch in-stock items the next working day. Delivery will normally take 3-5 working days from despatch but during busy periods may take a little longer.
• The cost of delivery (see table below) will be added to your Order Total before your payment card details.
• Direct despatch and personalised items may take up to 28 days.
• Where items are temporarily out of stock, despatch may be delayed.  We will advise you if this is likely to be more than 28 days.
• All items are subject to availability.
• Overseas orders may take up to 2 weeks to be delivered.
• All prices are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT). The current full VAT rate is 17.5%. If your order is sent to within the European Community (EC) your invoice will include VAT at 17.5%. If you live outside the EC your sales tax will be zero which will be reflected in your invoice total.
• Any customs or import duties levied once your parcel reaches your country will be the responsibility of the customer. We have no control over these charges, so unfortunately cannot predict what they will be.

countries we deliver to

United Kingdom | Channel Islands | BFPO

Rest of Europe
Austria | Belgium | Bulgaria | Czech Republic | Denmark | Eire | Estonia | Finland | France | Germany | Greece | Hungary | Italy | Latvia | Lithuania | Luxembourg | Netherlands | Norway | Poland | Portugal | Romania | Slovakia | Slovenia | Spain | Sweden | Switzerland

Middle East
Bahrain | Israel | Jordan | Kuwait | Oman | Qatar | Saudi Arabia | United Arab Emirates

Rest of the World
USA | Australia | Canada | Hong Kong | Japan

delivery charges

Please note that we are no longer able to ship orders in excess of £400 to Jersey. For more information please contact our call centre on  0845 458 7405.

express delivery (PHONE ORDERS ONLY)

• Express delivery is available on PHONE ORDERS ONLY.
• To order with express delivery call our order hotline on 0845 458 7400
• Total charge is £8.50 per address.
• Orders for in-stock items placed by 12.00 midday will be delivered the following day, Monday-Thursday. Orders placed before midday on Friday will be delivered the following Monday. All orders placed over the weekend will be delivered on the following Tuesday. 
• This service is available for most mainland UK addresses but is not available for personalised items, items with a lorry symbol and some other large items. You will be advised on whether or not your product is available for express delivery when you phone the order hotline.
  

exceptions

Unfortunately we cannot deliver to PO Box addresses, hospitals or airports. If you have any queries please call our call centre on:

0845 458 7402
Monday to Friday – 8am until 8pm
Saturday – 10am until 4pm
Sunday – 11am until 4pm

Please note that we may have problems delivering to some foreign locations and these deliveries will be made at our discretion.

excess delivery charges

Some large or heavy items incur an additional per item delivery cost. Please add the following excess charges to the standard £4.50 delivery charge:

Please add £6.95 extra p&p (£11.45 total)
Please add £14.95 extra p&p (£19.45 total)

Please note that these extra charges are per item, not per order e.g. if you order two items, one with one lorry and a second item with two lorry's you will pay £6.95 (for the first item) + £14.95 (for the second item) + £4.50 (standard delivery charge per order) = £26.40

free p&p offers

Please note that all free p&p promotions do not include excess delivery charges and are only valid for orders delivered to addresses in the UK.

direct dispatch items

Please allow up to 28 days for this item to be delivered, as it comes directly from our suppliers. Additionally, please note that payment for this item will be taken once ordered, and not when it leaves the suppliers.

personalised items

Please note that we can only deliver personalised items within the UK. Delivery of certain personalised items may take up to 28 days. Please call 0845 458 7402 for confirmation of delivery times if in any doubt.

sold out

Unfortunately some items will sell out more quickly than anticipated. If an item is no longer available we’ll display a sold out message. We may still have the item in other sizes or colours though and you can reset your size/colour choices (where applicable) on the product page to see if other options are available.

sold out (but with expected delivery date)

With a few items we may experience longer delivery times if stock deliveries are delayed into our warehouse. In such cases, though the item may currently be sold out, we’ll display the expected warehouse delivery date. We can put items aside for you and you will only be charged on delivery of your item. If you would like to order a sold out item that has a warehouse delivery date, just add the item to your basket in the normal way. If you would like more information concerning the delivery date please give us a call on:

0845 458 7402
Monday to Friday – 8am until 8pm
Saturday – 10am until 4pm
Sunday – 11am until 4pm

promotional codes

Please note that promotional codes cannot be used in conjunction with sale items, discounted items or any other offers.

*Code FP15 - 15% Off Nursery & Toys

This offer is valid until 12th May 2008. The total amount spent excludes postage and packing. Valid through order hotline with code FP15. Cannot be used against sale items or in conjunction with any other offer. Quote FP15 at website checkout in the box provided.

E-mail a friend

Q: How does the service work?
The e-mail a friend facility allows a user to e-mail links to pages on our site to other online users. Users can include a personal message together with a name and e-mail address.
Q: What does The Marvellous Group do with this information?
The details you provide will not be used for any purpose other than delivering the appropriate information to the intended recipient. The Marvellous Group will not use the details to send unsolicited e-mail, and will not sell details to a 3rd party. Privacy Statement

Q: I think this service has been abused. What can I do?
It is not possible to verify the e-mail address or name of the sender with such a service. If you wish to complain about this email, please forward it in its entirety to customerservices@bloomingmarvellous.co.uk