Frequently Asked Questions
Q. Is your site secure to use?
Our website is very safe and uses SSL (Secure Socket Layer) technology for total peace of mind. We encrypt any credit or debit card information to ensure your transactions with us are always totally private and protected whilst online.
Q. Why can’t I log in to my account?
It may be that you registered some time ago and have forgotten either your password or the email address that you originally registered with. Passwords are case sensitive so this is important to bear in mind. If you have forgotten your password, you can click the "forgotten your password?" link and a reminder will be sent to your email address. If this still doesn’t solve the problem, please email customerservices@bloomingmarvellous.co.uk.
Q. Can I make an amendment or cancel an order that I placed earlier today?
Yes, we can make any changes you require on the day as long as you phone our sales hotline on 0845 458 7407 before 8pm Monday to Friday or by 4pm at the weekend. Please note that we do not advise emailing in your request as there can sometimes be a delay in responding to these. Also, if you have already phoned previously that day to request that your order is put on express delivery, you must contact us before midday to ensure that we can make any extra changes for you.
Q. Do I have to pay now for items on my order that are currently out of stock?
No, we will only charge for what we actually dispatch from our warehouse. If an item is currently out of stock, it will not be charged for until dispatch.
Q. I’ve just placed an order. Do I have to pay two lots of P&P if one item is in stock and the other one isn’t?
No, you will only pay one delivery charge per order regardless of the availability of any of the items.
Q. Why can’t I order an item online that I have seen in the catalogue?
It may be that the item in question is now fully sold out and so has been removed from our website. If you do require more information about a product, please email customerservices@bloomingmarvellous.co.uk.
Q. How do I use a promotion code?
Simply click on "view basket" and from there you will be given a list of all the products you have put in your basket. Underneath that list is a box where you can enter the promotion code. Type in the promotion code and then click "apply." You will then see the discount applied to your order total.
Q. Why isn’t my promotion code working when I click "apply"?
Certain offers stipulate that you must spend over a certain amount to qualify for a discount, for example it may be that you need to spend over £45 to receive 10% off. It may also be that the promotion code has since expired and is no longer valid. If you do feel that you have a valid promotion code that isn’t applying, please email customerservices@bloomingmarvellous.co.uk.
Q. I live overseas. Do I have to pay VAT?
Orders sent anywhere within the European Union (EU) incur VAT at 17.5%. This does not apply to baby and children’s clothing. Orders sent to an address outside the EU will incur a sales tax of zero. This includes orders to the Channel Islands and BFPO addresses.
Q. How long will my order take to be delivered?
Delivery to the UK, Northern Ireland and Channel Islands usually takes 3-5 working days, but can take up to 6 working days. Direct dispatch and personalised items can take up to 28 days for delivery unless otherwise specified. If you’re an overseas customer, orders may take up to 2 weeks to be received.
Q. Can I track my order online?
Yes. Simply log in to your account and click on "order history". From there you will be able to view any orders you have placed and also check its current shipped status.
Q. What happens if my order hasn’t arrived within the time you allow?
If you haven’t received your order within our allowed time limit of 6 working days, please email customerservices@bloomingmarvellous.co.uk. We will follow up your query with our courier and contact you with an answer within 2 working days once we have a response from them. Please be aware that we are not able to track your order until the 6 working day limit has been reached.
Q. Do you have an express delivery service?
We do offer this but only on UK mainland phone orders. Please call our order hotline on 0845 458 7400. Express delivery is £8.50 per order and is next day when the order is placed before midday Monday-Thursday. Any orders placed before Midday on Friday will mean delivery the following Monday. Any orders placed over the weekend will be delivered the following Tuesday. These details only apply to in-stock items and not out of stock items, direct dispatch goods, personalised products and heavy or large items. You will be advised when you place your order on whether or not it is suitable to be sent express delivery.
Q. How do I return an item?
Complete the refunds and exchanges form which is on the invoice you will have received with the delivery. Then return the item(s) within 28 days for a full refund or exchange as required. Please note that any items returned must be in an unused condition along with any original packaging. This does not affect your statutory rights. We also advise that for your own protection, customers always obtain a proof of postage when returning items. This will enable you to claim from the Post Office in the event of a loss. Alternatively, if the item(s) you are returning are faulty or broken, please email us at customerservices@bloomingmarvellous.co.uk. We will then arrange a free return for you. Please note that all mail order and internet purchases must be returned to our mail order address and cannot be returned to our shops.
Q. Do I have to pay to return items?
Yes unless the items are faulty or broken in which case we will cover the cost of the return.
Q. How long does it take for a return to be processed and a refund applied back to my card?
Please allow up to 2 weeks for our warehouse to receive your item(s) back and to apply a refund. If your item was collected by us, please email the collection number from the courier to a member of our customer services team at customerservices@bloomingmarvellous.co.uk. You will then receive email confirmation back that a refund has been applied and the amount will show in your bank or building society account between 3-5 working days later.
Q. How long have I got to return an item?
We are sure you will be delighted with your purchase. However, if you are not completely satisfied, you may return your goods within 28 days with your receipt, for an exchange or full refund (this does not include the original postage charge.) Unless faulty, returned goods must also be in an unused condition and in their original packaging. This does not affect your statutory rights.
Q. How long do personalised items take to receive?
Personalised items can take up to 28 days to be received from the manufacturer unless otherwise specified. Please note that we cannot look into the whereabouts of your personalised item until the full 28 days have passed since you placed your order.
Q. Can I return a personalised item?
Unfortunately, personalised items cannot be returned unless they are faulty.
Q. Do you sell gift boxes and gift vouchers?
We do sell gift boxes and also vouchers in £5, £10 and £25 denominations but at present they are only available to purchase through our mail order hotline on 0845 458 7400.
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